升等條件
1. 升級到更高的艙等
1.1 起飛前 30 小時之內在網上或機場自助報到櫃台上辦理登機時，荷航可向乘客提供部分航段從經濟客艙或尊尚舒適艙升級至更高艙等的付費升等服務。 有時旅客可以以優惠價格獲得升等。 線上辦理登機手續時、在機場的登機櫃台、在阿姆斯特丹史基浦機場的荷航皇冠貴賓休息室或在登機門，都可以購買部分航段升級到更高艙等的服務。 如果您在購買了特選經濟客艙座位或任何其它座位產品之後，您要購買升等至尊尚舒適艙或商務客艙，則您已支付的金額將從升等價格中扣除。
1.2 在您為部分航段購買了升等至更高的艙等後，您在該航段中享有與任何其他尊尚舒適艙或商務客艙乘客相同的禮遇。 藍天飛行會員的可賺取里數和獲得的 XP 將仍以您原始機票上的規定為準。 若以現金支付升等，您賺取的額外里數將基於您在升等時花費的歐元總額。
1.3 但是，如果出於營運、安全或保安方面的考慮，如果我們認為有必要，荷航仍保留將尊尚舒適艙或商務客艙座位分配給其他乘客的權利。 是否會為您分配更高艙等的座位的最終決定取決於該航班的值機代理和機組人員。
2. 初步條件
2.1 如果您選擇了靠近緊急出口的座位，則按法律和規章要求，您應該有能力在可能發生的緊急情況中提供協助。 這表示您必須健康、有行為能力、可自如行動，並且沒有服用可能阻礙您履行這些職責的任何藥物。
2.2 您還必須保證您在申請升等至更高艙等時提供的所有資料都是真實的，並且您不會進行投機、偽造或詐欺性的預訂。 此外，您僅能為您自己或您有資格作為代表簽署協議的另一位人士進行預訂。
3. 退款
3.1 儘管您已升級到更高的艙等，但如果您沒有獲得尊尚舒適艙或商務客艙的座位，那麼對於您已購買升等的那段旅程，您有權獲得與升等至尊尚舒適艙或商務客艙相關費用的退費，前提是：
(I) 我們取消了您的航班，
(II) 我們更換了機型，
(III) 您錯過了與荷航、法航、達美航空或肯亞航空的轉機航班，
(IV) 出於營運、安全或保安方面的考慮，我們行使了將商務客艙座位分配給其他人的權利。
3.3 如果未滿足以上列明的標準，則不予退費。
4. Payment
4.1. Payment for an Upgrade Option can be made in cash at any local KLM agency or at the airport.
4.2. Payment for an Upgrade Option can be made using the payment cards and iDEAL accepted on the official KLM websites, mobile application, call centres and at any local KLM agency or at the airport.
4.3. Payment for an Upgrade Option can be made using Miles, for customers with a Flying Blue card.
4.4. Payment for the Upgrade Option using Miles & Cash is reserved for customers with a Flying Blue card.
4.5. Payment for the Upgrade Option using Delta SkyMiles is reserved for SkyMiles members.
5. Change & Refund conditions
5-A Terms and Conditions of the Upgrade Option
5.1. KLM agrees to make every effort to respect the change of travel class that will take place following the purchase of the Upgrade Option and in accordance with these Conditions. The Customer is hereby informed that KLM may be forced, for operational reasons related to safety and/or security requirements, to modify the possibility of using the Upgrade Option, even after boarding. In this case, KLM shall not be held liable and the Customer who was unable to benefit from the Upgrade Option purchased in accordance with the conditions set forth herein shall be reimbursed the price of the Upgrade Option in accordance with the terms and conditions set forth in Article 5-B "Refund conditions" below.
5.2. The Upgrade Option is personal and non-transferable.
5.3. The Upgrade Option is associated with a KL flight number and must be used on the day of departure for the flight for which the customer has purchased an Upgrade Option.
5.4. The Upgrade Option purchased by a customer cannot be modified or exchanged except in the cases outlined in Article 5-B "Refund Conditions".
5.5. Customers who are members of the Flying Blue frequent flyer program earn Miles and XP on the basis of their initial booking class. Customers also earn Miles for each euro spent on the Upgrade Option on flights operated by KLM (for more information, see the Flying Blue website).
5.6. Customers who purchase the Upgrade Option may only do so on their own behalf or on behalf of a person who has duly authorized them to purchase the Upgrade Option on their behalf and for their account, hereafter referred to as the "Authorizing Passenger". In the latter case, the Authorizing Passenger is understood to have read and accepted these Terms and Conditions.
5-B Refund conditions
The Customer who has purchased the Upgrade Option will be entitled to a refund of the price of the Upgrade Option in the following circumstances:
- The flight on which the Upgrade Option was purchased is cancelled and the Customer is not able to travel.
- The Upgrade Option purchased was not awarded by KLM. In this case, the Customer will be returned to their original class and the price of the Upgrade Option will be refunded. The Customer will not be entitled to the compensation provided for in European Regulation 261/2004.
- The Customer with a Full Flex ticket cancels their flight.
- A Customer with a Full Flex ticket changes their flight, and the Upgrade is not available for the new reservation.
The Customer may request a refund of the Upgrade Price by filling out an online claim form accessible via the "Contact Us" section of our website.
6. Force majeure
KLM shall not be held liable and shall not be deemed to have breached its obligations in the event of non-provision of all or part of its services defined in the Terms and Conditions herein if such failure is due to force majeure, as defined or interpreted by the applicable country law. In this case, the Customer shall not be entitled to claim any compensation, damages, or interest for any direct or indirect damage suffered as a result of the failure to provide the services.
7. Privacy statement (KL)
8. Claims
Any claim concerning the reservation, payment and/or provision of the Last Minute Paid Upgrade Option shall be addressed to KLM via the online claim form accessible via the “Refunds for extra options” link in the “Support” section on the Website.
9. Modification of these Terms and Conditions
KLM reserves the right to modify these Terms and Conditions at any time. The purchase of the Upgrade Option shall be subject to the Terms and Conditions in force at the time of booking, unless a change to these Terms and Conditions is required by law or a governmental authority (in which case this change will also apply to all orders already placed).